National Capital Commission (NCC) – Contact Us

Contact us – National Capital Commission

Client services

Telephone : 613-239-5000 or 1-800-465-1867 (toll-free)
Employee directory : 613-239-5678 or GCdirectory
TTY : 613-239-5090 or 1-866-661-3530 (toll-free) 
Email :

Hours of operation

Monday to Friday (except holidays), 8:30 am to 5 pm (eastern time)
Employee directory

Mailing address

National Capital Commission
202–40 Elgin Street
Ottawa ON K1P 1C7 

Emergency service (24-hour)

Telephone : 613-239-5353

Gatineau Park Visitor Centre

33 Scott Road, Chelsea, Quebec J9B 1R5

Telephone : 819-827-2020 or 1-866-456-3016 (toll-free)
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)

Hours of operation

May 1 to October 31 
Daily, 9 am to 5 pm

November 1 to April 30
Monday to Friday, 9 am to 4 pm 
Saturday and Sunday, 9 am to 5 pm

Closed on December 25
Extended hours from December 26, 2019 to January 3, 2020: 9 am to 5 pm

Emergency service (24-hour)

Telephone : 613-239-5353

All Gatineau Park day shelters (except Shilly Shally and Sugarbush) are equipped with emergency communication systems (24 hours a day).

NCC Ombudsman

If you have a complaint that the NCC has been unable to resolve, you can contact the NCC ombudsman. The NCC ombudsman works independently and confidentially to resolve complaints when avenues within the NCC have been exhausted.