Subject: Online reporting with Ottawa Police Service
Date: Mon, 18 Jul 2016 14:27:35 -0400
From: Dawn Neilly <firstname.lastname@example.org>
Effective June 27, 2016, the Ottawa Police Service will no longer take reports over the phone for certain complaints. Complainants will be redirected and strongly encouraged to utilize the online reporting application available at http://www.ottawapolice.ca/.
For those complainants who do not have the necessary access and/or ability to submit a report online, a Call Centre agent will take the report by telephone.
Reports affected by this new online reporting feature are:
- Lost property (with a visible S/N or distinct marking such as a custom engraving)
- Mischief/damage to property
- Theft from vehicle
- Traffic complaints
- Drug complaints
The above-indicated reports have been earmarked as exclusive to online reporting. These changes are in accordance with the Service Initiative’s Demand Management Project, which aims to implement strategies and processes to improve demand management through the development and implementation of new business practices.
See also http://www.ottawapolice.ca/en/contact-us/Online-Reporting.asp and http://www.ottawapolice.ca/en/contact-us/FAQs-about-Online-Reporting.asp